Privacy Policy

This Privacy Policy describes how Haze may collect, use, and handle information when you visit the website, create an account, make a purchase, or contact support. By using Haze, you acknowledge the practices described in this policy.

This policy covers the Haze website, account and dashboard systems, product access, checkout flow, and support services. It does not cover third-party services linked from Haze pages — those are governed by their own privacy policies.

In common with most websites, basic technical logs are stored on the web server. These logs may include details such as:

• IP address and approximate geographic region
• Browser type, version, and operating system
• Referring page and pages visited
• Time and date of visit
• Bytes transferred and response codes

These logs are used for security monitoring, diagnosing technical issues, and preventing abuse. They are not sold or shared with third parties for advertising purposes.

Cookies are small digital files stored by your web browser that allow preferences to be recorded when you visit the website. Haze may use cookies to:

• Remember preferences and session state
• Support login sessions and dashboard access
• Improve overall site behaviour and performance
• Track return visits for analytics purposes

Third-party services used to operate the website (such as payment processors or support tools) may also set their own cookies. You can block cookies via your browser settings, though this may prevent access to certain features.

When you create an account, the information you provide — such as an email address and username — is stored to identify your account and provide access to purchased products.

• You may not use a username that belongs to another person or entity without their authorisation.
• You may not use a name that is a trademark, offensive, vulgar, or otherwise impermissible.
• Account details are used solely to provide access and are not sold or leased to third parties.

When you complete a purchase, order details — including account identifiers, product access records, transaction references, and subscription periods — may be stored to:

• Verify and deliver your product access
• Resolve purchase disputes or support requests
• Prevent fraudulent chargebacks or abuse
• Maintain records required by payment processors

Payment processing is handled securely by Stripe. Haze does not store raw card numbers or sensitive payment credentials.

When you open a support ticket or contact Haze through Discord or the website, messages and order details you share may be used to:

• Resolve your ticket or account question
• Verify purchases and access entitlements
• Identify patterns of abuse or repeated violations

Support messages are not shared with unrelated third parties. Staff may access them as needed to provide assistance.

Haze may use logs, cookies, rate limits, and account checks to protect the website and its customers. This includes:

• Detecting and blocking automated or fraudulent access
• Rate limiting requests to prevent scraping or abuse
• Monitoring for suspicious account or purchase activity
• Restricting access where activity appears harmful to the service or other customers

You have the following options regarding your data and communications:

• If you have an active subscription, you may let it expire or contact support to request account removal.
• You may block cookies via your browser settings, though this may affect site functionality.
• For questions about data held about your account or purchase, contact support through Discord.

Haze will not sell, rent, or lease your email address or personal details to third parties. Email may occasionally be used to inform you of service updates directly related to your purchase.